How do I use eduroam at QIMR Berghofer?
Note: as an eduroam user, you should have already configured access to eduroam while on your home campus, using the authentication parameters provided by your home institution local eduroam webpage. If QIMR Berghofer is your home campus, then you can connect to Eduroam by using your network password and username, e.g. email@example.com.
QIMR Berghofer’s wireless settings
|SSID (Network Name)||eduroam (case-sensitive)|
|Wireless Network Connection Protocol||WPA2 Enterprise|
|Data Encryption Method||AES|
The wireless encryption protocol used by QIMR Berghofer access points is the WiFi standard ‘WPA2/AES’ (also called WPA2 Enterprise). Accessing eduroam successfully within QIMR Berghofer requires only that your device’s configured wireless network connection and encryption protocol is compatible. Due to near-ubiquity of ‘WPA2/AES’ support by institutional wireless access points, it is pretty much guaranteed that your wireless connection will be configured correctly if you’ve already tested your eduroam authentication on your own campus.
Note: There is no need to change any of your authentication parameters. These are only relevant to your home institution. If you have successfully configured authentication to eduroam at your home institution, you should be able to access QIMR Berghofer campus’s network via eduroam with no change to your setup.
Where exactly can I use eduroam within QIMR Berghofer?
QIMR Berghofer provides eduroam hotspots at the following locations:
- All labs, workspaces, conference rooms and staff areas within CBCRC / QIMRB Central and Bancroft buildings.
Network services provided
QIMR Berghofer provides full outbound access with NAT’ed IP addresses. In other words, you can access any services you normally do e.g. the Internet, your institution via VPN etc. However any servers running on your devices will not be accessible externally while connected to the QIMR Berghofer network.
How do I get support in using eduroam?
When you are on a QIMR Berghofer campus and connect to eduroam, due to relative complexity of wireless and eduroam infrastructures, you may experience difficulty in getting a network connection due to several reasons e.g.an issue with your device configuration, wireless networking, institutional eduroam operability or eduroam infrastructure operability.
If network access issues occur, in the first instance eduroam users should contact their home institution’s IT helpdesk to seek support.
If this is not possible, or if the home institution cannot resolve the issue, visiting users may contact the QIMR Berghofer IT support on 07 3362 0333 or firstname.lastname@example.org.
If required, your home institution’s or QIMR Berghofer eduroam support staff will contact AARNet, the eduroam AU national roaming operator, for additional assistance.
What usage logs are kept by QIMR Berghofer and what are they used for?
The eduroam trust model (between institutions remotely authenticating their users, and other institutions providing network access, via eduroam) is supported by the ability to trace a particular network access event to an authentication of a ‘real user’ by their home institution.
Home institutions agree to take appropriate action on behalf of visited institutions in case a user doesn’t comply with the visited institution’s network AUP (assumed as equivalent to the home institution’s network AUP).
In order to provide such user traceability, remote authentication and network access transactions via eduroam are logged by QIMR Berghofer, with logs being retained for a period of six months. Access to usage logs in restricted to authorised personnel and authorities as required by the law.
Usage logs may also be used for purposes of service trouble-shooting and user support.